When using Internet Banking Services,
  • Do not share your usernames and passwords – Always remember that banks and other financial institutions that offer internet banking services would NEVER request customers to reveal or verify their PIN or passwords via email or a hyperlink through the email or over the phone.
  • Key in the URL of the bank’s website directly into the web browser to ensure that you are in the bank’s legitimate website. Before carrying out online banking transactions:-Always use a personal firewall and ensure that your computer's/device’s anti-virus software is up-to-date.
    • Check that the site address begins with "https";
    • Look for a display of a closed padlock symbol on the status bar of your browser.
  • Do not store your Login ID and password or PIN in the computer or on your smartphone.
  • Do not access your bank account from unprotected PCs in public places such as in internet cafes. Also avoid using public access Wi-Fi when accessing your online banking account through your smartphone, laptop or other portable devices.
  • Beware of people watching over your shoulder if you are logging onto an online banking site in a public place.
  • Change your password or PIN regularly and avoid using easy-to-guess passwords, such as 123456, your birthdate, etc.
  • Do not leave your computer/smartphone unattended when logged in to your online banking account.
  • Always remember to log out properly when you have completed your banking transactions. Clear the memory cache and transaction history after logging out.
  • Reconcile your account(s) either online or by statements frequently and regularly.