The Association of Banks in Malaysia (ABM) had on 1 December 2008 launched a hotline service on 1-300-88-9980 to receive queries and complaints on issues relating to the local conventional banking industry and general concerns about credit. Operational from Mondays to Fridays, 9.00 a.m. to 5.30 p.m., ‘ABMConnect’ will provide an avenue for customers to clarify any doubts and verify information on conventional banking issues.

This dedicated line is in keeping with ABM’s aim to facilitate and create a conducive banking environment and complements existing initiatives by the respective member banks. It will provide another avenue for the banking industry to engage with the public and facilitate a deeper understanding of issues which may arise from time to time.

The majority of ABM’s member banks already operate their own dedicated lines for customer service and are committed to active engagement with their clients with regard to specific matters relating to the member bank itself. With the establishment of ABMConnect, ABM can also now assist to bridge any gaps which may occur in the individual bank’s communication with its customers, if necessary.

Taking ABMConnect a notch higher, the banking public has with effect from August 2009 been able to ‘connect’ with ABM anytime and anywhere by just logging in to ABM’s website. ‘eABMConnect’, the online version, addresses the limitations of ABMConnect which is only available during office hours and has been very well received.

Moving forward, ABM will play a bigger role in building public understanding of the local banking industry, how it works and how risk is managed by the banking sector.

About ABM

The Association of Banks in Malaysia (ABM) was formed in November 1973 with the primary objective of establishing and promoting a sound banking system in Malaysia in cooperation and consultation with Bank Negara Malaysia. Its members comprise commercial banks that currently operate in Malaysia.

ABM aims to facilitate and create a conducive banking environment while promoting orderliness and ethical banking practices. ABM also pursues wide-ranging issues to assist the industry in its efforts to remain competitive. Policies affecting banking infrastructure and clearing system, as well as areas on consumer education, risk management and human resource development are part of the ABM platform.

Member banks’ contributions to socio-economic planning and development of the country are some of the issues that form ABM’s agenda. For more information, visit www.abm.org.my.